Complaints

All appeals and complaints may be submitted via E-Mail to Quality Austria.
Please inform us, which language is to be used for subsequent communication with you.
When handling appeals / complaints, Quality Austria ensures that the persons assigned to do so are independent
Appeals / complaints are subject to strictest confidentiality on the part of Quality Austria and do not have any discriminatory effect on the appellant / complainant. Complainants shall remain anonymous to the client, if this is requested by the complainant.

You can find our regulation regarding objections and complaints here.

Any appeals and complaints by mail to reklamationen@qualityaustria.com.

Our product portfolio

Which product group are you interested in?

Integrated Management System

Organizations increasingly focus on integration.

Integrated Management System

Integrated audits

Lehrgangsreihe Integriertes Managementsystem IMS

Lehrgangsreihe qualityaustria Auditor*in / akkreditierte*r Auditor*in QMA

Lehrgangsreihe qualityaustria Lead Auditor*in / akkreditierte*r Auditor*in QMLA

Lehrgang Integrierte Managementsysteme – Kompakt IBK

Course Internal Auditor – Compact IAK

Lehrgang Prozessmanagement PM

Lehrgang Projektmanagement PRJM

Course series Internal Auditor und Supplier Auditor – Compakt IILA

Quality

ISO 9001

ISO 10001

ISO 10002 (Guidelines for Complaints Handling in Organizations)

ISO 10006 (Guidelines for Quality Management in Projects)

ISO 10015 (Guidelines for competence management and people development)

Telecommunication: TL 9000

ISO 14644ff (Clean Rooms)

ISO 41001

ISO 55001

Lehrgangsreihe Qualitätsmanagement QM

Gesamtlehrgang Systembeauftragte*r Qualität QBGS

Gesamtlehrgang Systemmanager*in Qualität QMGS

Lehrgang Qualitätsbeauftragte*r – Kompakt QBK

Lehrgangsreihe Qualitätstechnik QT

Lehrgangsreihe Messtechnik MT

Lehrgang Innovations- und Problemlösungscoach, Schwerpunkt Qualität und Managementsysteme QMI

Austria Quality Seal products

International Quality Seal

Austria Quality Seal Austrian model company – quality specification for industrial works

Environment and Energy

ISO 14064

NEHG

EU-ETS 2

ISO 14001

ISO 50001

EMAS (Eco Management and Audit Scheme)

PEFC RED III Certification (PEFC ST 5002: 2025)

Verification of carbon footprints of products according to ISO 14067

SURE (Sustainable Resources Verification Scheme)

PEFC CoC (Chain of Custody)

ISO 38200

Lehrgangsreihe Umweltmanagement UM

Lehrgang Umweltbeauftragte*r – Kompakt UBK

Course series Energy Management UMEM

Lehrgang Energiebeauftragte*r – Kompakt EBK

Lehrgang Abfallbeauftragte*r UMBA

Lehrgang Geprüfte*r Abfallbeauftragte*r: Recht, Praxis und Kreislaufwirtschaft UAB

Sustainability and ESG Management

Validation of Environmental and Sustainability Reports according to GRI

SR 10 / ONR 192500

eccos22® Management Assessment

Social Audit Code of Conduct

Quality Seal for Companies implementing Social Integration as partner of arbeit plus

Verification as partner of Familie & Beruf Management GmbH: Audit workandfamily

Verification as partner of Familie & Beruf Management GmbH: Audit universityandfamily

DESIGN FOR ALL – Digital Accessibility

Circular Globe (in cooperation with SQS)

Circular Globe Assessment – Compact

Lehrgang Sustainability und ESG Management

Occupational Health & Safety

ISO 45001

SCC (Safety Certificate Contractors)

SCP (Safety Certificate Personnel Leasing)

Legal Certainty in Occupational Safety

Lehrgangsreihe Sicherheits- und Gesundheitsschutzmanagement SM

Lehrgang Arbeitssicherheitsbeauftragte*r – Kompakt SBK

Lehrgang Praktiker*in Arbeitssicherheit SPRA

GRL04: Austria Quality Seal for Fire Protection Management

Construction

ÖVGW – QS-GNB 200 (Quality Requirements placed on Gas Grid Operators)

Execution of Steel Structures and Aluminium Structures acc. to EN 1090

Public Administration

CAF (Common Assessment Framework)

Automotive

IATF 16949

VDA 6, Part 1 (Verband der deutschen Automobilindustrie)

VDA 6, Part 4 (Verband der deutschen Autmobilindustrie)

TISAX® Assessment (in Cooperation with CIS)

Lehrgangsreihe Qualitätsmanagement im Bereich Automotive AQM

Lehrgangsreihe qualityaustria Auditorin / akkreditierter Auditor*in QMA

Lehrgangsreihe qualityaustria Lead Auditorin / akkreditierter Auditor*in QMLA

Lehrgang Geprüfter Abfallbeauftragter: Recht, Praxis und Kreislaufwirtschaft UAB