The level of railway safety within the European Union is generally very high.
System for certifying conformity and certification system for the safety management system for railway safety acc. to Article 9 of the EU Directive 2016/798 (2004/49)
Acc. to the EU Directive 2016/798 (2004/49) - Articles 10 and 11 - conformity of the safety management system acc. to Article 9 is demanded.
In Austria, certification of the safety management system for railway safety by a body authorized according to the national Accreditation Act (Akkreditierungsgesetz (AkkG)) as well as the issuance of a Certificate is additionally required acc. to the Railway Act §39c.
In this context, compliance with the requirements relating to the obtention of the Safety Certificate and/or the safety approval, which are stated in EU Regulations, will have to be demonstrated. Once the Safety Certificate has been issued by the public authorities, registration is certified. A Certificate will be valid for 5 years.
EN 15085-2: Certification of welding of railway vehicles
The applicable ERA Guides (ERA = European Railway Agency) require compliance with the requirements acc. to this Technical Standard to be demonstrated when meeting the requirements relating to maintenance and production. The requirements of DIN 27201-6 and DIN 3834-2 are also included.
Certification system for “Entities in Charge of Maintenance” (ECM’s)
This is a quality standard that the EU Regulation 445/2001 requires from holders and maintenance workshops of freight wagons and that is evidenced by an ECM Certificate intended by the EU Regulation. By means of the certified maintenance system, the entity in charge of maintenance (ECM) will have to guarantee that the wagons for whose maintenance it is responsible are in a safe operating state. The holders of freight wagons are responsible for deriving the maintenance measures necessary for their wagons and will carry out the maintenance measures themselves or avail of maintenance workshops certified as ECM’s.
Operators in public passenger transport (PPT) provide their services directly to the customer. Therefore, the service quality perceived by the customer will have a significant effect on the selection of the provider.
EN 13816 is the Standard for evidencing quality capability of transport providers in public passenger traffic, which is valid all over Europe. It serves as a guideline for defining and measuring service quality in contracts for buyers and providers of PPT services.
The European Standards establish the definition and specification of objectives and targets and measurement of quality of services provided in public passenger transport (PPT) and includes suggestions for selecting the adequate measuring techniques.
In EN 13816, quality is rated as being the degree of customer satisfaction. In this respect, customer satisfaction is understood as being the degree of congruence between performance expected and required by the customer and the services provided by the transport provider.
Integration of EN 13816 in a quality management system or an integrated management system will lead to a continuous and uniform system. This helps to reduce the scope of documentation as compared to single systems. Furthermore, conformity to EN 13816 supports the company in using the resources in such a well-aimed manner that the customer wishes can be fulfilled and will thus lead to additional customer satisfaction and thus to a commensurate increase in sales volume.