Excellence (EFQM)

Each company has its own form of company quality. For companies with high corporate quality joy and pride are noticeable , force is effective , liveliness turns out, the company is healthy, has energy and can cope with challenges.

Characteristics of corporate quality are for instance customer satisfaction, employee loyalty, high rate of innovation and expertise – also including the partners or suppliers.

All stakeholders are taken into account in a balanced manner - this affects owners, employees, customers, partners, suppliers and society. For managers, it is about  the continuous improvement of corporate quality. The recipe here: No big jumps, but the approach to make it little better every day.

Corporate quality concerns, in the full sense of the word , the "nature" of the entire company , the current state in terms of both structure and activities as well as the attitudes, values and behaviors and the results actually achieved . High quality corporate means a comprehensive, with a long-term orientation on meeting the requirements of all stakeholders in a balanced form.

Sustainable corporate quality starts in any organization with the unprejudiced assessment of the current situation. In the self or external evaluation, the questions on the status, strengths and potential improvements can be thoroughly and merged into an image of the status. Based on this, it is important to derive measures, deduced from recognized potentials which usually includes several priorities, and to implement these measures effectively over a longer period

The EFQM Model, based on seven criteria, is used to structure and measure Excellence. Independent assessors will conduct the assessment using the RADAR logic.

© EFQM

Using the EFQM Model offers the opportunity to see an organization as a whole; it sets a framework that helps companies to include all of their business units, without forgetting any of them. It can be seen as pieces of a puzzle, which are separate yet related and add up to a bigger picture when being put together.

The EFQM Model structure is based on the powerful logic of asking three questions:

• Why does this organization exist? What purpose does it fulfill? Why this particular strategy? (Direction)
• How does it intend to deliver on its purpose and its strategy? (Execution)
• What has it actually achieved to date? What does it intend to achieve tomorrow (Results)

Central to the rationale of the EFQM Model (the „red thread“) is the connection between the purpose, vision and strategy of an organization and how that is used to help it create sustainable value for its most important stakeholders and deliver outstanding results.